Course curriculum

    1. Land Acknowledgement

    2. A special Welcome from Sarah, Co-Founder & our amazing CEO!

    3. Cherry, Co-Founder & our incredible Tech Guru!

    4. Jessie, Alli Clinical Operations Wonderwoman!

    5. Maryl, Alli People's Superhero

    6. Josefina, Alli Community Expert

    7. Alex, Client Care Extraordinary Coordinator!

    1. Keys to Your Onboarding Success

    2. What are Level Up Labs?

    3. Level Up Labs-Your Cohort Collection of Replays

    1. Login into Gmail

    2. Google Meet Personal Link

    3. Create Your Email Signature

    4. Client Communication through Email

    5. Vacations Automated Response

    1. Creating Your Slack Account

    2. How to Sign In and start using Slack

    3. Your Slack Profile

    4. Setting Up Your Notifications and Preferences

    5. Starting a Conversation

    6. Slack Channels

    7. Slack Etiquette

    8. Slack Extra Tips

    1. Decision Tree: Is this an Admin or Supervisor Concern?

    2. Support Process

    3. Ticket Submission

    1. Client's Journey to Book a Session

    2. Filling out the Intake Form

    3. Reminder Emails & Managing the Intake Form

    4. Cancellations, No Shows & Policies

    5. Summary on your Client's Journey

About this course

  • Free
  • 114 lessons
  • 12.5 hours of video content

Discover your potential, starting today